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Micro365 Support is an independent technology-support service. We are not Microsoft, Dell, Apple or any other device or software manufacturer, and we are not affiliated with, authorized by, sponsored by or endorsed by them. Brand names are used only to describe the products we help with.

Devices Software Security Connectivity Accounts
Step-by-step guidance
You stay in control
Support Center

Start with the area closest to your problem.

Open any card to see what it covers, the problems we see most, safe steps you can try first, and how to reach us.

1What it covers

Health checks for computers, laptops, phones, tablets and peripherals, including performance, storage, battery and hardware warnings.

2Common problems

  • Slow or freezing device
  • Overheating or loud fans
  • Battery draining quickly
  • Printer, display or USB device not detected

3Safe troubleshooting steps

  1. Back up files you can't replace.
  2. Restart and install pending system updates.
  3. Unplug extra peripherals and test one at a time.
  4. Run the built-in diagnostics from your device settings or the maker's official site, and note any error messages.

4How to contact support

Choose Device diagnostics in the request form. Include your device model and what changed before the problem started.

Contact support

1What it covers

Installing, updating, repairing and configuring operating systems and everyday apps, including office suites and email programs.

2Common problems

  • App crashes or won't open
  • Failed install or endless update loop
  • Licence or sign-in prompts
  • Files opening in the wrong app

3Safe troubleshooting steps

  1. Note the exact error text or code.
  2. Restart, then check for updates.
  3. Use the app's built-in repair option in Settings.
  4. Reinstall only from the vendor's official website or app store.

4How to contact support

Choose Software assistance and tell us the app name, its version and the exact message you see.

Contact support

1What it covers

Guidance on suspicious emails, scam pop-ups, unexpected sign-in alerts, safer browsing and multi-factor authentication.

2Common problems

  • Pop-up warning with a phone number
  • Suspicious email or text link
  • Unexpected password-reset messages
  • Browser redirects or unwanted extensions

3Safe troubleshooting steps

  1. Don't call numbers or click links in pop-ups or unexpected messages.
  2. Close the browser tab; restart if it won't close.
  3. Run your device's built-in security scan.
  4. Change passwords from a clean device and turn on multi-factor authentication.

4How to contact support

Choose Security guidance and describe what you saw. Never put passwords or codes in your message.

Contact support

1What it covers

Wi‑Fi, wired networks, routers, VPN, Bluetooth and shared devices such as network printers.

2Common problems

  • Wi‑Fi keeps dropping
  • Slow speeds
  • Connected but no internet
  • VPN or printer won't connect

3Safe troubleshooting steps

  1. Check whether other devices have the same problem.
  2. Restart your router and your device.
  3. Forget the network and rejoin it.
  4. Run the built-in network troubleshooter and note any error code.

4How to contact support

Choose Connectivity troubleshooting and tell us which devices are affected and when it started.

Contact support

1What it covers

Sign-in problems, password and recovery guidance, multi-factor authentication changes and email account setup.

2Common problems

  • Locked out or forgotten password
  • Verification code doesn't arrive
  • New phone, lost authenticator
  • Email won't sync

3Safe troubleshooting steps

  1. Start from the provider's official recovery page.
  2. Check spam and confirm your recovery email or phone.
  3. Enter codes yourself. Never read them out to anyone.
  4. Review recent sign-in activity and update your password.

4How to contact support

Choose Account help. We guide you through official recovery steps and never ask for your password or codes.

Contact support

One support hub, every device you use

Computers, phones, cloud services, servers and network gear all connect back to one place. Hover, tap or focus a node to see how we help.

Laptops Desktops Cloud services Phones Servers Network
Select a node to see how we support it.
How Support Works

Four steps from problem to resolved.

You stay informed at every step and decide what happens on your device.

01

Describe the problem

Tell us what is happening and what you've already tried. Share only what's needed. Never include passwords or codes.

02

Connect with a support representative

A representative reviews your request and agrees the lightest way to help, from written steps up to a remote session you approve.

03

Follow the troubleshooting guidance

Work through clear steps at your own pace. We explain what each step does and why it helps.

04

Confirm the issue is resolved

Check that everything works, close any session and get simple next steps to help stop it happening again.

Services

Support that matches the access you're comfortable with.

We use the lowest level that solves the problem. Higher levels only happen when you ask for them and approve them.

Guided troubleshooting

You follow written steps at your own pace. Nothing is installed and we never see your screen.

Screen-share session

You show your screen and we point the way. You keep the mouse and keyboard the whole time.

Remote-control session

With your approval we operate your device while you watch. You can stop the session at any time.

Remote session tools

These are the tools we can use for a session you've requested. Download only from the official links below.

Showing all four tools.

AnyDesk logo

AnyDesk

anydesk.com
WindowsmacOSLinuxAndroidiOS

Quick sessions on almost any device. You read us the address shown in the app, then accept the request.

Download AnyDesk
  1. Download AnyDesk from the official link and open it. On Windows you can run it without a full install.
  2. Give the representative you contacted the AnyDesk address shown on the main screen.
  3. When the request appears, check who it's from, then choose Accept.
  4. Click Disconnect or close AnyDesk to end the session.
UltraViewer logo

UltraViewer

ultraviewer.net
Windows

Lightweight ID-and-password sessions for Windows PCs. Simple to start, simple to close.

Download UltraViewer
  1. Download UltraViewer from the official link, install it and open it.
  2. Give the representative you contacted the ID and temporary password shown in the window. These are session codes, not your account passwords.
  3. Stay at your computer and watch what happens on screen.
  4. Close UltraViewer to end the session.
AweSun logo

AweSun

awesun.aweray.com
WindowsmacOSLinuxAndroidiOS

Cross-platform sessions, including phones and tablets. Use it for a one-off session and don't turn on unattended access.

Download AweSun
  1. Open the official AweSun site and choose the download for your device.
  2. Open AweSun and give the representative you contacted the identification code it shows.
  3. Review the incoming request and approve it only if it matches your support ticket.
  4. Close AweSun to end the session, and uninstall it if you won't use it again.
Remote Desktop logo

Remote Desktop

aka.ms/WindowsApp
WindowsmacOSiOSAndroid

For connecting to your own Windows Pro, Enterprise or Server PC over your network or VPN while we guide you.

Microsoft now offers this through the Windows App. Windows also includes Remote Desktop Connection.

Get Windows App
  1. Install Windows App from the official link, or open Remote Desktop Connection on Windows.
  2. The PC you connect to must run Windows Pro, Enterprise or Server, with Remote Desktop turned on and reachable from your network or VPN. We'll confirm this with you first.
  3. Enter the PC name we give you and sign in yourself. Never read your password out to anyone.
  4. Sign out when finished, and turn Remote Desktop off again if you don't need it.

AnyDesk, UltraViewer, AweSun, Remote Desktop and Windows App are trademarks or product names of their respective owners, used only to identify the tools. Micro365 Support is not affiliated with, sponsored by or endorsed by these companies. Only start a session if you contacted us first.

Security

You stay in control of your information.

Legitimate support never needs your passwords or codes. Learn the signs of a scam and check a situation yourself.

What you should never share

No support service, including ours, needs these to help you.

Passwords One-time codes Recovery codes Banking PINs Card security codes

Remote sessions use a session ID and a temporary code shown by the tool. Share those only with support you contacted yourself, and only for that session.

We are an independent service

Micro365 Support is not Microsoft, Dell, Apple or any other manufacturer, and is not affiliated with, authorized, sponsored or endorsed by them.

  • We are not an authorized repair or warranty provider.
  • For warranty claims or official product support, use the manufacturer's own website.
  • Product names are trademarks of their owners.

Is this request safe?

Tick anything that applies to what's happening right now.

Warning signs
Nothing flagged yet

Still confirm who you're talking to, and only start a session when you asked for help.

Contact

Tell us what's going wrong.

Describe the problem and pick the closest topic. A support representative reviews your request and replies with the next step.

  • 1Choose a topic and, if you like, a remote tool. It's optional.
  • 2We reply with the lightest way to help.
  • 3You approve every step, and you can stop at any time.

Don't include passwords, codes or card numbers in this form.